Frequently Asked Questions About Our Service

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Here you will find answers to our most commonly asked questions.

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Do I need a referral?​

No, you do not need a referral to use our services. If you are covered under ACC or coming through a GP or specialist, a referral can be helpful but is not required.

 

Is my injury covered under ACC?

In most cases, yes. ACC provides support if your injury was caused by an accident or sudden event, such as a sprain, fracture, dislocation, workplace or sports injury.

 

ACC covers:

• Accidental injuries (sprains, breaks, dislocations, falls, sports injuries)

• Workplace-related injuries (including some gradual injuries like RSI)

• Treatment injuries (an injury that happens during medical treatment)

• Aggravation of a pre-existing condition caused by an accident

 

ACC usually don’t cover:

• Wear and tear or degeneration (e.g., arthritis)

• Pain without a clear accident or cause

 

If your claim is accepted, ACC will help cover the cost of your physiotherapy.

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Is this service covered under ACC?​

Yes, if your injury is covered under ACC, we are able to provide mobile physiotherapy under ACC guidelines. Have your ACC claim number ready and we’ll handle the paperwork. 

 

If you have not yet lodged an ACC claim, one of our physiotherapist can do this for you upon initial assessment. You do not need to see a GP first before seeing us.

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What conditions do you treat?

Our team treat a wide range of conditions, including:

• Musculoskeletal injuries (e.g., back, shoulder, knee sprains)

• Parkinson’s, Dementia and other neurological conditions

• Stroke rehabilitation

• Post-surgical rehab (e.g., hip/knee replacements)

• Falls and balance issues

• Chronic pain and arthritis

 

How long is each session?

One of our stand-out values are our longer treatment session times of 60 minutes. This provides us with the opportunity to provide you with a premium service combining hands-on physio treatment, exercise rehabilitation and education.

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What equipment do I need to provide for my session?

We bring all of the equipment to you! This can include: a portable fold-up massage table, exercise equipment, and hand-held rehabilitation tools. We may ask you to provide a towel for the massage bed, but other than that, we come fully prepared!

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What can I expect during my session?

The Mobile Physio provides high-quality, premium care. Our qualified mobile physiotherapists are here to help, offer support and take the time to listen to your needs and goals. During your session, you can expect:

• A complete assessment to diagnosis your injury

• A discussion about your goals and how we can help achieve them

• Outcome measures completed so that we can track your progress

• An in-depth treatment plan including: hands-on physio, exercise prescription, balance or gait training

• Education regarding your healing times

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Can family members be involved in the sessions?

​Absolutely. We encourage family or carers to be involved, especially for clients who may need support with their rehab or exercise program.

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What areas of New Zealand do you cover?

We currently provide mobile physio services to Auckland and Tauranga. Please check our locations menu to view specific suburbs.

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